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"We don't charge extra if we take a half an hour longer like most companies," boasts president Daniel Norber. "We do whatever we can to maintain the price no matter what; we care about our reputation more than that extra $50." Sweet! Because quite frankly, we do care about that $50.
TimeOut New York
— Sandra Plasse
Joanne Russo felt a sense of panic when she awoke on October 29 to a rain-soaked, wind-battered city and reports that the worst was yet to come. “The last thing we wanted was to get stuck,” said Ms. Russo. “We were afraid the movers would bail on us and then we wouldn’t be able to leave for days.” She was relieved when Imperial Moving called at 8 a.m. to say that they would be there in an hour. As businesses shut down and traffic vanished, the movers emptied the women’s two-bedroom on East 31st Street and carted their belongings to their new sixth-floor apartment at 20th Street and First Avenue. They finished shortly before the electricity went out and the elevator shuddered to a stop. Calling it a rough week barely begins to describe New York after Hurricane Sandy.
THE NEW YORK OBSERVER
— Kim Velsey
If disaster (or the weather) strikes and your movers suddenly can't show up, what happens next will depend on a few different factors: the moving company itself, your current and future landlords, and the nature of your current and future leases. "There are a lot of variables that are affected by the cancellation," says Ruma Ferdous of Imperial Moving. "For instance, clients are worried about finding another mover, making sure they have proper insurance to work in the building, if their current landlords will allow them to stay for another day or if they will charge another month’s rent, etc."
— Virginia K. Smith